Modern Premium Wooden Sofa Couch for Home & Office Chaise Lounge

Shipping Policy:

1. Processing Time:

   • Orders are usually processed within 1-2 business days after payment is confirmed.
   • During peak times (holidays, sales, etc.), processing may take longer.

2. Shipping Methods:

   • Standard, expedited, or express shipping options may be available.
   • Carrier options (e.g., Delhivery, DTDC, Blue Dart) will depend on the region and shipping preferences.

3. Shipping Costs:

   • Free shipping may be offered on orders above a certain amount or during special promotions.

4. Delivery Times:

   • Estimated delivery times will depend on the shipping method chosen.
   • Standard shipping typically takes 7-9 business days, 
   • International shipping may take longer due to customs processing.

5. Tracking:

   • Once shipped, a tracking number will be provided via email, allowing you to follow your order’s progress online.

Return Policy:

1. Eligibility for Returns:

   • Items must be returned within a specified period, typically 7 days from the date of delivery.
   • Products must be in their original condition (unworn, unused, with original packaging and tags).

2. Return Process:

   • Contact customer service to initiate a return request.
   • You will receive a return authorization number and instructions for shipping the item back.
   • In some cases, a return label may be provided.
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3. Refunds:

   • Once the returned item is received and inspected, a refund will be issued to the original payment method within 1-2 business days.

4. Exchanges:

   • Exchanges may be allowed if the product is available in the desired size, color, or model.
   • Follow the same return process and indicate that you would like an exchange instead of a refund.

5. Damaged or Defective Products:

   • If you receive a damaged or defective item, contact customer service immediately for a replacement or full refund.

For general product care, here are essential tips to maintain the quality and longevity of your items:

1. Cleaning:

• Follow Manufacturer Instructions: Always check the care label or user manual for specific cleaning recommendations.
• Use Appropriate Cleaners: Avoid harsh chemicals unless specified safe for your product. Use mild detergents or natural cleaners when possible.
• Wipe Regularly: Dust or wipe down products with a soft, clean cloth to remove grime, dirt, and debris.

2. Storage:

• Keep Away from Moisture: Store items in a dry, cool place to prevent mold, mildew, or warping (especially for wood, leather, or fabric products).
• Avoid Extreme Temperatures: Protect products from direct sunlight, heat sources, or freezing temperatures, as these can cause discoloration, cracking, or deterioration.
• Organized Storage: For delicate items, store them in protective cases or covers to avoid scratches or damage.

3. Handling:

• Handle with Care: Be cautious with fragile items, especially glass, electronics, or fine materials, to prevent damage.
• Avoid Overloading: For products like bags or storage containers, avoid overfilling to prevent strain on zippers, seams, or fasteners.

4. Regular Maintenance:

• Wooden Items: Apply oil or wax regularly to wooden products to maintain their natural finish and prevent drying out or cracking.
• Leather Goods: Condition leather with specialized creams to keep it soft and avoid cracking.
• Electronics: Keep electronic devices dust-free and ensure that vents or ports are clear of blockages to avoid overheating.

5. Repairs:

• Professional Repairs: For significant damage, contact professionals or follow manufacturer guidance for repairs. DIY repairs may void warranties or cause further damage.

These general product care instructions will help preserve the quality and functionality of your items over time.

When purchasing furniture from Wooden Shoppe, warranty terms can vary depending on the seller and the specific product. Here are some key details to keep in mind when it comes to warranties on furniture products:

1. Check the Seller’s Warranty Policy:

• Sellers on Wooden Shoppe often provide their own warranty policies for furniture, so it’s important to read the product listing carefully to see if a warranty is offered.
• Look for warranty details in the product description, and pay attention to how long the warranty lasts  1 year.

2. Type of Warranty Coverage:

• Manufacturer’s Warranty: This covers defects in materials or workmanship. If the furniture arrives damaged or becomes faulty due to manufacturing issues, it should be covered under this type of warranty.
• Seller’s Warranty: This may include additional coverage provided by the seller, such as repairs or replacements beyond the manufacturer’s warranty.

3. What is Covered:

• Common coverage includes defects in the wood, fabric, or mechanisms (like drawer slides or reclining features).
• Normal wear and tear, misuse, or damage caused by improper assembly may not be covered.

4. How to Claim Warranty:

• Documentation: You’ll typically need your order receipt, photos of the issue, and a description of the problem to initiate a warranty claim.
• Contact the Seller: On Shopee, you’ll need to communicate with the seller directly. Use the platform’s chat or customer service functions.
• Return or Replacement: Depending on the seller’s policy, you may be eligible for a replacement, repair, or refund.

5. Wooden Shoppe Guarantee:

• While Wooden Shoppe itself doesn’t provide direct warranties, the Wooden Shoppe Guarantee holds the payment until you confirm you’ve received the product in good condition. If there’s an issue with the furniture upon delivery, you can file a dispute before confirming receipt.

Always review the warranty terms carefully on the product listing and check customer reviews for feedback on warranty claims for the furniture you’re interested in purchasing.