Refund and Returns Policy for WoodenShoppe

At WoodenShoppe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Not be damaged, broken, or altered after delivery
  • Be accompanied by proof of purchase or order confirmation

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or personalized products
  • Items damaged due to misuse
  • Used or altered products
  • Clearance or sale items (if applicable)

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

We will review the issue and provide a suitable resolution as quickly as possible.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that processing times may vary depending on your payment provider or bank.

5. Exchange Policy

We only replace items if they are:

  • Damaged
  • Defective
  • Incorrectly delivered

If you need an exchange, please contact us with your order details.

6. Return Shipping

Customers may be responsible for return shipping charges unless the return is due to:

  • A damaged product
  • A defective item
  • A wrong item sent by us

Shipping charges are non-refundable unless otherwise stated.

7. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the item, subject to our return eligibility conditions.

8. How to Request a Return

To request a return or refund, please contact us with your:

  • Full name
  • Order number
  • Product details
  • Reason for return

Contact Us

Saharanpur, Uttar Pradesh India 247001

Phone: +91 9720803030

Email: (india.woodenshoppe@gmail.com)