When purchasing furniture from Wooden Shoppe, warranty terms can vary depending on the seller and the specific product. Here are some key details to keep in mind when it comes to warranties on furniture products:
1. Check the Seller’s Warranty Policy:
- Sellers on Wooden Shoppe often provide their own warranty policies for furniture, so it’s important to read the product listing carefully to see if a warranty is offered.
- Look for warranty details in the product description, and pay attention to how long the warranty lasts 1 year.
2. Type of Warranty Coverage:
- Manufacturer’s Warranty: This covers defects in materials or workmanship. If the furniture arrives damaged or becomes faulty due to manufacturing issues, it should be covered under this type of warranty.
- Seller’s Warranty: This may include additional coverage provided by the seller, such as repairs or replacements beyond the manufacturer’s warranty.
3. What is Covered:
- Common coverage includes defects in the wood, fabric, or mechanisms (like drawer slides or reclining features).
- Normal wear and tear, misuse, or damage caused by improper assembly may not be covered.
4. How to Claim Warranty:
- Documentation: You’ll typically need your order receipt, photos of the issue, and a description of the problem to initiate a warranty claim.
- Contact the Seller: On Shopee, you’ll need to communicate with the seller directly. Use the platform’s chat or customer service functions.
- Return or Replacement: Depending on the seller’s policy, you may be eligible for a replacement, repair, or refund.
5. Wooden Shoppe Guarantee:
- While Wooden Shoppe itself doesn’t provide direct warranties, the Wooden Shoppe Guarantee holds the payment until you confirm you’ve received the product in good condition. If there’s an issue with the furniture upon delivery, you can file a dispute before confirming receipt.
Always review the warranty terms carefully on the product listing and check customer reviews for feedback on warranty claims for the furniture you’re interested in purchasing.
Menon Chug –
fancy side table exceeded our expectations. service was attentive without being intrusive. A true company recommended wooden shoppe
Er. Bhaskaran –
their variety of products, range and comparatively cheaper price. Service provided was also good.
Kanwal Bedi –
We purchased so many products from wooden shoppe and we would recommend wooden shoppe Furniture to everyone who needs quality and decent looking furniture.
Rahul Sarkar –
Purchased office chairs 5 years ago. Found them to be aesthetic and durable. Currently still using the same products.
Hiral walia –
My favourite piece of furniture from wooden Shoppe . Definitely recommending wooden shoppe to my friends and family. Their comfort and quality is what keeps bringing me back.