Frequently Asked Questions (FAQs)

Placing an order is simple! Visit the product page on our website, select your desired item, and choose your preferred payment method. We accept both Cash on Delivery (COD) and online payment options for your convenience.

We provide a variety of secure payment options, including: UPI Debit/Credit Cards Digital Wallets (e.g., Paytm, PhonePe) Net Banking

As furniture manufacturers, we begin production immediately after order confirmation. While modifications may be possible, they could incur additional costs. Cancellations are not allowed once manufacturing has started. If the product is ready for delivery, we reserve the right to retain the booking amount. Ready to Ship can be cancel within 12 hour only.

Yes, we offer special pricing for bulk orders. Please contact us at help@woodenshoppe.com or +91-9720803030 for assistance.

We aim to dispatch products within 24 hour for ready to ship and made to order within 5 to 10 business days of the timeline mentioned on the product page. However, unforeseen circumstances such as natural calamities, transport strikes, or riots may cause delays. We’ll keep you informed about your order status in such cases.

Currently, we only deliver within India, but as per customer request we can ship internationally. Shipping cost will be extra.

We offer free delivery on the first attempt to your specified address. For missed deliveries or subsequent installation visits, additional charges will apply.

Most of our furniture comes with tools and instructions for easy self-assembly. For larger furniture items in select Tier 1 cities, we can arrange professional assembly services through third-party providers at an additional cost. Please contact us at +91-9720803030 for more details.

At Wooden Shoppe, we use high-quality materials such as: Sheesham Wood Teak (Sagwan) Wood Mango Wood Neem Wood Jamun Wood Specific material details are mentioned on each product page for your reference.

Yes! We offer customization options for size, material, fabric, and design. Custom orders require a 50% advance payment and are non-cancellable once production begins. Contact us for more details about customizing your furniture.

To ensure longevity and maintain quality: For wooden furniture: Dust regularly with a soft cloth and polish occasionally. Avoid direct sunlight or excessive moisture exposure. For upholstered furniture: Use dry cleaning or vacuuming to keep fabrics clean and fresh.

Yes! Many of our products are crafted from sustainably sourced wood and finished with non-toxic materials.

Please refer to our Return Policy page for detailed information about returns and exchanges.

Yes, all our products come with limited warranties. Warranty terms and durations vary by product and are clearly mentioned on each product page.

If your product arrives damaged: Notify the delivery personnel immediately upon receipt of the item. Contact us at help@woodenshoppe.com or +91-9720803030 within 48 hours of delivery. Provide photographic or video evidence of the damage along with your order details. Our team will assess the issue and provide a resolution (repair/replacement/refund) within 1-2 business days.

Customized furniture is non-returnable since it is made specifically to meet your requirements. Please ensure all details are correct before confirming your order.