Return, Refund and Replacement

Last Updated: 01, Feb 2025

At Wooden Shoppe, we prioritize customer satisfaction and ensure that our products meet the highest quality standards. However, if you are not satisfied with your purchase or encounter any issues, please refer to the following policy for returns, refunds, and replacements.

1. Return Policy for Eligible Products

A. Products Eligible for Returns

We offer a 5-day return policy for certain products under the following conditions:

  • The product must be unused, unassembled (if applicable), and in its original packaging.
  • Items eligible for return include small products such as stools, ottomans, décor items, and other ready-to-ship furniture.

B. Conditions for Returns

  1. Timeframe: Return requests must be initiated within 5 days of receiving the product.
  2. Inspection: Returned items will undergo a quality inspection upon receipt. Only items that pass the inspection will qualify for a refund or exchange.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the product was damaged or defective upon delivery.
    • We recommend using a reliable courier service with tracking to ensure safe return of the product.

C. How to Initiate a Return

To initiate a return:

  1. Contact us at help@woodenshoppe.com or call +91-9720803030 within 5 days of delivery.
  2. Provide your order number, photos of the product (if applicable), and reason for return.
  3. Once approved, you will receive instructions on how to send the product back to us.

2. Non-Returnable Products

A. Large Furniture (Made-to-Order)

We do not accept returns for large furniture items that are made-to-order due to their customized nature. These include:

  • Sofas, dining sets, beds, storage units, tables, and other bespoke furniture crafted specifically for you.

B. Customized Products

Any product that has been customized based on your preferences (e.g., size alterations, color changes) is non-returnable as it is tailored exclusively to your requirements.

3. Replacement & Repair Policy (For Damaged or Defective Items)

At Wooden Shoppe, we take utmost care in packaging and delivering your orders safely. However, in the rare event that you receive a damaged or defective product:

A. Reporting Damages

  1. Inspect the product upon delivery and report any damages immediately to the delivery team if possible.
  2. If damages are noticed after delivery:
    • Contact us within 48 hours of receiving the product at help@woodenshoppe.com.
    • Share clear photos/videos of the damaged item along with your order details.

B. Resolution Process

Once we receive your complaint:

  1. Our team will review the issue and provide a resolution within 7–10 working days.
  2. Depending on the severity of damage:
    • Minor damages will be repaired by our technicians at no additional cost.
    • For significant damages beyond repair, we will arrange a replacement of the same product if available in stock.
    • If replacement is not possible due to stock unavailability, we will process a full refund.

4. Refund Policy

Refunds are applicable only under specific conditions:

  1. For eligible returned products (small items): Refunds will be processed once the returned item passes our quality inspection.
  2. For damaged/defective products where replacement is not feasible: Refunds will be initiated after verification of the issue.

Refund Timelines:

  • Refunds will be credited back to your original payment method within 7–10 business days after approval.

5. Important Notes

  1. Assembly Issues: If an item requires assembly and you face difficulties during self-installation, contact us for guidance or assistance from our team (charges may apply). Returns due to improper assembly by customers will not be accepted.
  2. Natural Variations: Slight variations in color or texture due to natural wood grains are not considered defects and are not eligible for returns or replacements.
  3. Final Sale Items: Clearance or discounted items marked as "Final Sale" are non-returnable and non-refundable.
  4. Packaging Requirements: For returns or replacements, ensure that all original packaging materials (e.g., boxes, manuals) are retained until the issue is resolved.

6. How to Contact Us

For any questions or assistance regarding returns or replacements:

We’re here to help resolve any issues promptly and ensure you have a positive experience with Wooden Shoppe! This detailed policy ensures clarity while addressing all scenarios related to returns, refunds, and replacements comprehensively! Let me know if further refinements are needed!